It's likely that you have memories of visiting physical casinos and witnessing the unceasing spinning of slot machine wheels. Unfortunately, even though we can't help but hope for it, becoming online doesn't imply that game problems are gone. Naturally, switching media causes some issues to go away while others resurface. Don't worry, though! Every casino takes into account the potential for malfunctions, and before contacting assistance, you can try certain self-troubling techniques.
Come explore the world of iGaming with us, where good (and repair) will always win out despite any issues that may arise.
Note: The majority of casinos with licences have a no responsibility policy that covers software malfunctions. Still, casino staff will investigate any technical problems that could interfere with a player's experience.
Most common problems to solve
As an online gamer, you may probably encounter a number of glitches. Our helpful list addresses the most common sticky situations, and our instructions should assist you in getting out of them.
Not being able to take winnings out
You are surely familiar with the following scenario, even if it hasn't happened to you: you're looking at reviews of online casinos—perhaps even user assessments for mobile apps. Then you understand that withdrawals are the main cause of complaints.
You can often cash out between the minimum and maximum limits at casinos that are licenced by the UKGC. Nevertheless, there are instances in which insufficient verification has been performed on your account, necessitating further processing. If you are certain that your account is in perfect condition, the problem may actually be with the website's servers or even a problem with the payment institution. Therefore, you need to identify the precise location of the issue and get in touch with both your bank and the casino operator.
An IT team will then assist you in getting back on track.
Differences in bet prices
The bet limitations on bookmaking websites could be impacted by problems. You can so make a wager that settles at odds that differ from what you had observed. The conditions set forth by the bookmaker are quite clear: the payout is based on the true odds, not on server mistakes. As a participant, you can verify that the sporting event in question and any related terms are correct. For instance, the well-known and established bookmaker BetVictor clearly states that it has no obligation. But, the strange calculator available on the same page could save you a lot of effort!
A mess of betting slips and coupons
The system may scan a sports coupon or betting slip incorrectly if you utilise it. Less money will be won than you had anticipated as a result. It's easier to avoid than to treat, much like in the betting scenario previously discussed, thus players need to verify the coupon's value numerous times. The Terms of Service and customer service are excellent places to start.
promotional materials following self-exclusion?
Clients may continue to receive marketing materials even after cancelling their membership and excluding themselves due to internal mistakes. The best course of action is to get in direct contact with the casino or bookmaker, and the staff will personally remove your name from the recipient list. If this problem doesn't go away, filing a dispute might be the only way to get it resolved. The standard procedure is to file a complaint with the website's support staff, and if it doesn't resolve the issue, then take it up with an alternative dispute resolution platform.
Jackpot problems
If we use an intuitive approach, the first instance of "malfunction" that springs to mind is a game freezing. Even worse, it froze just as the player was about to see a successful outcome. Even worse, after winning the lottery. However, on occasion, the error itself is the screen that wins. Specifically, this topic has gained so much attention that the Government of Nevada, the centre of gambling in all its forms, published an article on it. But since slot machine manufacturers modified the code to show the "Stop" option rather than the jackpot screen when a fault occurs, this error has largely been outdated.
Unexpected repercussions of mistakes
The fallout from software problems includes misconceptions about casinos; the virtual equivalents of physical nightclubs are much more susceptible to gossip. There's a saying that says that when you win more money, a gambling website will gradually freeze. Keeping the notorious house edge would be the aim, of course. However, the casino wouldn't want to take such a step because more high-stakes players equal more income and because RTPs already guarantee that the company will often keep some of the money.
